Nortel Networks• Caller ID Phones • 1991 - 1995
Nortel Networks was a large telecom manufacturer headquartered in Canada. Back in the early 1990s, when the Caller ID feature was introduced to Canadian consumers, displays proliferated on home phones and the Callers List became a popular feature. I user-tested Caller ID-related features and designed the UI for the cordless version of the Caller ID handset.
team & test & trial
I started as a UI designer in Nortel's corporate design group, which contained 100+ designers from 7 different disciplines. I was assigned to the residential handset team and immediately jumped into user testing Caller ID-related features on the Vista phone.
My next project was Maestro, a new cordless version of the Caller ID handset. Two of us collaborated on the display-based software features. I also worked closely with the industrial designers and mechanical engineers on button layout, plus new challenges posed by handset mobility and display costs. To cap off the project, I directed an in-home customer field trial of the product just prior to its broader release.